Booking Policy

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Reservation Process:

• To book an English course with Pro Learn English, customers must create an account on our website and follow the prompts to select their desired course.

• Payment must be completed at the time of booking to confirm the reservation.

Payment Terms:

• We accept payment via Paypal.

• All prices listed are not necessarily inclusive of applicable taxes and fees.

• Refunds: If a refund situation meets criteria, Refunds will be less than the purchase amount due to the PayPal fees incurred during transactions. If the criteria is not met, no refunds will be issued. By purchasing a package, you agree to these terms.

• Package Duration: You cannot stack classes for the duration. The package begins on the day of purchase. If you buy two packages that last six months, they will both begin on the date of purchase and will expire in six months, not twelve.

Cancellation Policy:

• All bookings made with Pro Learn English are non-refundable.

• Customers may cancel their reservation at any time, but no refunds will be issued.

• No refunds or credits will be issued for cancellations made less than 24 hours before the scheduled start time of the course unless due to an emergency.

• The student is expected to be on time for the Skype class, if they are more than 10 minutes late, the student will be marked as absent, and the class will be deducted from their lesson plan. No refunds will be made. 

Rescheduling Policy:

• Customers may request to reschedule their course up to 24 hours before the scheduled start time, subject to availability.

• Students may reschedule their lesson 24 hours before it is booked; anything less will unfortunately be non-refundable.

Course Availability:

• Course availability is subject to change and may be affected by factors such as instructor availability and course capacity.

• Pro Learn English reserves the right to cancel or reschedule courses due to unforeseen circumstances. In such cases, customers will be notified promptly, and alternative arrangements will be offered.

Liability Waiver:

• By booking a course with Pro Learn English, customers acknowledge and accept the inherent risks associated with online learning, including but not limited to technical issues and interruptions.

• Pro Learn English shall not be liable for any damages or losses arising from circumstances beyond our control, including force majeure events.

• Prolearn English does not offer refunds for purchased packages or regretful purchases. By purchasing a package, you agree to these terms.

Appropriate Behaviour:

• Pro Learn English is committed to providing a safe and respectful learning environment for all students.

• Any inappropriate behaviour, including but not limited to harassment, discrimination, or disruptive conduct, will result in the immediate cancellation of classes without the possibility of a refund.

• Pro Learn English reserves the right to take further action, including banning offenders from future participation in our courses, without the possibility of a refund. Therefore, the client/student shall forfeit any remaining classes on their purchased package.

Privacy Policy:

• Pro Learn English respects the privacy of our customers and is committed to protecting their personal information. Please review our privacy policy for more information on how we collect, use, and disclose your data. For More info, please see our Privacy Policy.

Terms of Service:

• By using the Pro Learn English website and booking platform, customers agree to abide by our terms of service. These terms govern the use of our website, intellectual property rights, user conduct, and dispute resolution procedures.

• ProLearn reserves the right to only teach students with A1 English proficiency and above. We unfortunately cannot teach beginners.

Discount Coupons:

• ProLearn English reserves the right to remove discounts without notice

• Discount codes are limited to one use per user and cannot be transferred

• Certain students will be contacted with a referral discount offer. In this case, the student will be eligible to receive a 40% discount on the same package their referred friend purchases for the first time. For example, if the referred friend buys a 10-pack of 25-minute English classes at standard price, the student can purchase the same pack at a 40% discount.

• If the selected student refer more than one friend, the student will continue to receive the 40% discount on subsequent packages as well, for each first time purchase that each friend bought. They cannot use the 40% discount on any other packages.

• Prolearn reserves the right to cancel this discount without notice.

• ESL base - Discounts cannot be stacked, and this discount is one time use per user only. 

• ProLearn reserves the right to cancel or alter this agreement at any time, and by using our service, the user agrees to this.  

Customer Support:

• For assistance with bookings or inquiries, please contact our customer support team. We are here to assist you and ensure your experience with Pro Learn English is a positive one.

Governing Law:

• This booking policy shall be governed, protected by and construed in accordance with the laws of the EU. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Europe.

By using the website and our services, you agree to these terms fully.

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